Casino / Live
ay66 is clear about what account data we collect, why we collect it, and how you stay in control of it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, create a session, or move funds through payment methods like Nagad or Bank Transfer, we collect certain information to make those functions work. This includes account registration details such as your name and contact information, transaction records tied to your wallet activity, and session data generated when you browse the platform on mobile or desktop. We use this data to process your account, handle support requests, and keep your session secure across the lobby. We do not sell your personal data to third parties for their own marketing purposes. Data collected through Nagad or Bank Transfer transactions is handled in line with the processing terms those payment providers maintain on their own platforms — we have no control over what those providers collect independently. Your account data is stored on servers with access controls in place, and only staff with a verified operational need can view individual account records. Where local law in Bangladesh requires specific handling or disclosure obligations, we aim to follow those requirements. If you have questions about how a particular piece of your data is held, you can raise them through the support routes listed on this page.
This policy covers data generated directly through your ay66 account. It does not extend to third-party services, external payment processors, or linked sites. Understanding the scope helps you know exactly which data handling obligations we own and which fall outside our reach.
Data you provide when creating or managing your account — login credentials, contact details and account preferences — falls fully within this policy. We hold and protect this data according to the terms described here, subject to applicable local law and eligible regions.
Payment records linked to Nagad or Bank Transfer deposits and withdrawals are covered here in terms of what we store on our side. The data those payment providers collect on their own systems is governed by their own separate privacy terms, not ours.
Browsing data, session identifiers and in-lobby activity generated while you navigate sports markets, casino categories or account settings on this platform falls within this policy and is used solely for operational and account-security purposes.
Links to external sites, game studio interfaces or payment gateway pages that open outside ay66's own domain are not covered by this policy. We recommend checking the privacy terms of any third-party service you interact with from within the lobby.
Your account data does not sit out of reach. Several actions are available to you directly, and others can be requested through our support channel. To review the personal details we hold — name, contact information, registered payment methods — head to the account settings area after logging in. The fields shown there reflect the current record. If any detail is outdated or incorrect, you can update it through the same account page; fields that are locked for security reasons can be corrected by raising a support request. If you want to understand why a particular piece of data was collected or how long it is kept, our support team can walk you through the specific retention period for that record type. Requests to remove account data are assessed against any legal or contractual obligations we are required to meet first — for example, transaction records may need to be kept for a defined period under applicable local requirements. Availability of all these rights depends on your local law and eligible regions.
Log in and open account settings to see the personal details and contact information we currently hold for your account. The fields there are the live record.
Update editable fields directly in account settings. For fields locked for verification reasons, submit a correction request through the support contact route and our team will handle the update.
If you want to know how long a specific data type — transaction record, session log or account detail — is kept, contact support with the record type and we will confirm the applicable retention period.
You can request deletion of personal data that is not subject to a legal hold. Submit the request through our support channel; we will confirm what can be removed and what must be retained under applicable obligations.
If this policy raises questions you cannot resolve through your account settings, our support routes are open. Use the channel that suits your situation — live chat for quick clarifications, email for documented requests, or the on-site help section for self-serve answers.
Open the chat widget from any page on the platform to reach our support team directly. Use this route for quick questions about what data is held or how to find a specific account setting.
For formal data requests — corrections, retention queries or removal requests — send an email through the contact address listed in the help section of your account. Written requests create a record both sides can reference.
The on-site help section covers common account and privacy questions in detail. Check there first for answers about session data, Nagad or Bank Transfer transaction records, and account verification steps before submitting a direct request.
Account security and data handling run together here. We apply access controls so that only staff with a direct operational reason can view individual account records. Session data generated on mobile — which is how most accounts on this platform are accessed — is tied to your logged-in session and not shared across devices without a new authentication step. Cookies are used to keep your session active and to remember lobby preferences such as your last sports market or casino category; you can manage cookie settings through your browser. We keep account data for as long as your account remains active and for any period required by applicable legal obligations after closure. To request a change or raise a concern about any of these practices, use the support contact routes listed on this page.
Account records are accessible only to staff with a verified operational need. We review access permissions on a regular basis to keep that boundary narrow and auditable.
We use cookies to maintain your session and remember lobby preferences. You can adjust or clear cookie settings through your mobile or desktop browser at any time without losing your account data.
Personal account data is held for the duration of your active account plus any period required by applicable local law. Transaction records linked to Nagad or Bank Transfer activity follow the retention terms set by those payment rails and our own legal obligations.
Any request to update, query or remove data held under this policy can be directed to our support team through live chat or email. We aim to confirm receipt and outline next steps once your request is received.
These are the questions that come up most often about how ay66 handles account data, cookies, payment records and your rights. If your question is not here, the support routes on this page are the right next step.
We collect the details you provide during registration — name, contact information and any payment method you add, such as Nagad or Bank Transfer. We also collect session and activity data generated while you use the platform, used only for account operation and security purposes.
We do not sell your personal data to third parties for marketing. Data may pass to payment processors like Nagad or Bank Transfer to complete transactions, and to service providers who operate parts of the platform under contractual obligations that limit how they can use it.
Log in and open your account settings page — the personal details and contact information fields there show the current record. For a fuller picture of transaction or session data held, submit a request through live chat or email support and we will outline what is on file.
You can request deletion of personal data that is not subject to a legal hold. Some records — particularly transaction history linked to Nagad or Bank Transfer activity — may need to be kept to meet applicable legal obligations. Contact support to start the process and we will confirm what can and cannot be removed.
Cookies keep your session active and remember lobby preferences such as your last sports market or game category. You can manage or clear cookies through your mobile or desktop browser settings at any time. Disabling certain cookies may affect how the platform functions during your session.
It covers the transaction records we hold on our side. Nagad and Bank Transfer each operate under their own separate privacy terms for data they collect independently. We recommend checking those providers' own policies for the data handling that takes place on their platforms.